Most companies today are running on digital duct tape. You’ve got legacy systems that don’t talk to each other, scattered data across clouds and silos, and a pile of “intelligent” tools that work great—just not together. Every business leader feels it: mounting complexity, rising expectations, tighter margins. Everyone’s been told “AI will fix it.” But nobody’s shown us how—until now.
Enter ServiceNow.
At its Knowledge 2025 conference, ServiceNow made its boldest move yet. No gimmicks. No vague promises. Just a new AI platform built for the messy, real-world chaos that enterprise teams deal with every day. And it’s not coming alone—NVIDIA, Microsoft, Google, Oracle are all in on the ride. This isn’t about making dashboards prettier. It’s about stitching your entire AI ecosystem into one intelligent operating system. They call it agentic AI. We call it long overdue.
What’s actually under the hood? A whole lot.
The new AI platform is built around intelligent agents—autonomous tools that don’t just execute commands but understand goals and collaborate across workflows. ServiceNow’s AI Agent Fabric connects agents from different vendors and internal teams, getting them to talk, share data, and make decisions. The AI Control Tower serves as the nerve center: one place to monitor, manage, and extract value from all your AI tools, regardless of where they came from.
And it’s already working. Adobe has used it to slash IT support times by offloading repetitive requests. The NHL is simplifying everything from arena ops to employee support. Wells Fargo is processing data in real-time to enable faster decisions. Visa is even automating payment dispute resolution. These aren’t small tweaks. They’re bottom-line wins.
Why does this matter now? Because for the first time, we’re seeing AI agents actually operate in the wild—inside real businesses, solving real problems, driving real ROI. According to ServiceNow’s Enterprise AI Maturity Index, 55% of organizations using agentic AI are already seeing improved gross margins. Compare that to just 22% of those still tinkering around the edges.
Of course, technology alone doesn’t deliver transformation. And ServiceNow knows it. That’s why they’re pairing the platform with a massive upskilling push through ServiceNow University. Because even the smartest AI needs humans who know how to wield it.
They’re also not shying away from scale. With over a thousand pre-built agents available and a fresh CRM stack powered by next-gen AI, the platform is ready to go enterprise-wide. Apriel Nemotron 15B—a new LLM built with NVIDIA—brings reasoning power at scale, offering quick responses and lower costs. It’s a glimpse of how advanced these systems are becoming, and why every company will need to get serious about integrating them.
The bigger picture? This isn’t just about automating tasks. It’s about reinventing how entire businesses operate. Companies once held back by niche problems or “too small” markets can now build profitable, AI-powered businesses with lean teams and intelligent systems. Just like vibe coders are redefining software startups, agentic AI is set to redefine the modern enterprise.
Bottom line: ServiceNow isn’t just talking about the AI-powered future. They’re building it, operationalizing it, and making it accessible. If your company is still patching together tools and hoping for results, you might want to take a closer look—because the AI agents are here, and they’re not waiting for you to catch up.
